Outbound Voice Dialers (OBD) & Cloud IVR Systems
Deliver pre-recorded audio announcements, conduct automated customer surveys, automate payment due reminders, and configure multi-level cloud IVR systems with regional language audio support.
Built for Reliability, Speed & Compliance
Deliver pre-recorded audio announcements, conduct automated customer surveys, automate payment due reminders, and configure multi-level cloud IVR systems with regional language audio support. We provide the complete enterprise telecommunication backbone, ensuring every message, alert, or voice stream delivers with carrier-direct priority and full compliance under Indian telecom guidelines.
Key Solution Features
Everything your engineering, marketing, and support teams need to scale:
High-Volume Outbound Dialer (OBD)
Broadcast thousands of concurrent automated calls with scheduled campaign triggers and retry logic for busy numbers.
Text-to-Speech in 10+ Indian Languages
Dynamically generate spoken audio in Hindi, English, Bengali, Tamil, Telugu, Marathi, and more from dynamic data.
Multi-Level Cloud IVR Menus
Create intelligent auto-attendant menus ('Press 1 for Sales, Press 2 for Support') with smart agent skill routing.
DTMF Response Keypress Capture
Capture customer input (e.g. 'Press 1 to confirm payment, Press 2 to reschedule') for immediate CRM updates.
Call Masking & Virtual Numbers
Protect customer and driver phone privacy with masked virtual 10-digit telephony numbers.
Real-Time Call Analytics & Recording
Review call durations, answered rates, user keypresses, and recording audio logs from a unified dashboard.
Developer-Friendly REST Integration
Connect in minutes using our clean JSON payload structures:
curl -X POST https://api.cpaastechnologies.com/v1/voice/obd/call \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "+919876543210",
"caller_id": "01169000000",
"audio_url": "https://cpaastechnologies.com/assets/audio/payment_reminder.mp3",
"dtmf_enabled": true,
"max_retries": 2,
"retry_interval_mins": 15
}'Implementation & Deployment Roadmap
How our dedicated technical specialists get your operations live quickly and securely:
Record or Synthesize Audio
Upload studio-quality MP3 voice recordings or use our AI Text-to-Speech engine in Indian regional languages.
Upload Contact List & Schedule
Upload destination phone numbers, set maximum concurrent channel limits, and configure retry logic.
Automated Outbound Dialing
Our telecom telephony switches dial numbers simultaneously, playing audio upon human call answer detection.
Capture DTMF Feedback
User keypresses and call telemetry are sent directly to your database or CRM via real-time webhooks.
Frequently Asked Questions
Detailed technical and business answers regarding Voice OBD & IVR.
Ready to Accelerate Your Customer Communication?
Join forward-thinking Indian enterprises deploying reliable WhatsApp Business API, Bulk SMS, RCS, Voice OBD, and custom digital technology.